Refund policy

Return Policy
Effective December 2, 2025 · Last updated July 22, 2026

We want you to be happy with everything you bring home from Dome. If something isn't right, we're glad to help.

In-Store Purchases

Returns
Unopened, unused items in original packaging may be returned within 30 days of purchase for a full refund to the original payment method. Proof of purchase is required. We cannot accept returns without receipts. 

Intimate Items & Undergarments
Exchange or store credit only, and only if unopened with tags attached.

Non-Returnable Items
For health and safety reasons, we cannot accept returns on:

• Opened or used personal care, skincare, or cosmetic products
• Food, supplements, and consumables
• Gift cards
• Final sale and clearance items

Online Orders

The same 30-day window, condition requirements, and non-returnable categories above apply to online orders.

Return Shipping
Return shipping is the responsibility of the customer unless the item was damaged, defective, or sent in error. We recommend a trackable shipping method — we can't issue refunds for packages lost in transit. Original shipping charges are non-refundable.

Damaged or Defective Items
If your item arrives damaged or defective, contact us within 7 days of delivery with your order number and a photo of the issue. We'll replace it or refund you in full, including shipping.

Refund Processing
Refunds are processed within 5–7 business days of our receiving the return. Depending on your bank, it may take an additional billing cycle to appear on your statement.

In-Store Returns of Online Orders
Online orders may be returned in person at 37 State Street, Newburyport, MA. Bring the item and your order confirmation.

Questions
Email us at shop@domenewburyport.com and we'll help you out.